Refund Policy

Effective Date: 01/12/2026
Healthy Homes Construction

1. General Policy

All payments made for lead risk assessment services are subject to this Refund Policy. By booking or paying for services, you acknowledge and agree to the terms outlined below.

2. Deposits

• Deposits, when required, are non-refundable.

• Deposits are used to reserve appointment time, administrative preparation, and scheduling resources.

• Deposits may be applied toward the total service cost if the appointment is completed as scheduled.

3. Cancellations and Rescheduling

• Cancellations or rescheduling requests made at least 24 hours in advance may be eligible for a credit toward a future appointment, at the company’s discretion.

• Cancellations made with less than 24 hours’ notice may result in forfeiture of all deposits and fees paid.

• No-shows are not eligible for refunds or credits.

4. Access Issues and Client-Caused Delays

No refunds will be issued if services cannot be completed due to:

• Inability to access the property at the scheduled time

• Utilities not being operational when required

• Unsafe conditions, pets not secured, or work areas not accessible

• Inaccurate or incomplete information provided by the client

Such circumstances may be treated as a completed appointment or no-show.

5. Partial Services

If services are partially completed due to client-caused issues, refunds will not be issued. Additional fees may apply to return and complete services.

6. Company-Caused Cancellations

If we must cancel an appointment due to illness, emergency, equipment failure, or circumstances within our control, clients may choose:

• A full refund of amounts paid, or

• Rescheduling at no additional charge

7. Weather and Force Majeure

Appointments affected by severe weather or events beyond reasonable control may be rescheduled without penalty. Refunds in such cases are issued at the company’s discretion.

8. Dissatisfaction with Results

Refunds are not issued based on:

• Disagreement with assessment findings

• Test results, regulatory outcomes, or required remediation

• Changes in property value or occupancy status

Reports reflect conditions at the time of inspection and are prepared in accordance with applicable regulations.

9. Payment Disputes

Chargebacks or payment disputes must be submitted in writing before initiating a dispute with a financial institution. Unauthorized chargebacks may result in suspension of future services.

10. Policy Updates

We reserve the right to modify this Refund Policy at any time. Updates will be effective upon posting or written notice.

11. Contact Information

For questions regarding refunds:

Healthy Homes Construction
Phone: (216) 217-9225
Email: info@healthyhomesbuild.com